Frequently Asked Questions
Everything you need to know about bringing Ozarke home.
What is the typical shipping timeframe for Ozarke products?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes between 7 to 15 business days for delivery.
Do you offer international shipping?
Yes, Ozarke ships to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What is your return policy for home decor and lighting?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are your lighting products compatible with smart home systems?
Many of our modern lighting fixtures are compatible with dimmable switches and smart bulbs. Please check the specific product description for individual compatibility details.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage and your order number for a prompt replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna and Afterpay.