Returns & Exchanges
At Ozarke, we want you to be completely satisfied with your home decor and lighting. If your purchase doesn't perfectly fit your space, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online return portal with your order number and email address to select the items you wish to return and receive your authorization.
Prepare Your Package
Carefully repack the items in their original packaging, ensuring all hardware, manuals, and protective materials are included to prevent damage during transit.
Ship It Back
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a home pickup.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing